Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through your interaction with the Website, and from third-party sources.

Information You Provide Directly

Depending on how you interact with our Website or services, we may collect the following categories of information:

• Full name
• Email address
• Telephone number
• Company name
• Job title
• Billing and shipping address
• City, state, postal code, and country
• Account login credentials
• Tax identification numbers
• Tax exemption certificates and related documentation
• Uploaded files, artwork, specifications, product documentation, or other materials
• Information submitted through quote requests, contact forms, customer service inquiries, or chat functionality
• Communications and correspondence with us

If you create an account on our Website, we may also maintain records relating to your order history, account activity, preferences, and transactions.

Information Collected Automatically

When you visit or interact with our Website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Internet service provider
• Referring and exit pages
• Date and time of visits
• Pages viewed and links clicked
• Search activity
• Session interaction data
• Website navigation behavior

This information helps us better understand how visitors use our Website, improve functionality, optimize marketing efforts, and enhance the user experience.

Information Received from Third Parties

We may receive information about you from third-party sources, including:

• Advertising and analytics partners
• Business information providers
• Shipping and logistics providers
• Payment and financial service providers
• CRM and marketing platforms
• Social media and advertising networks

Third-party sources may include, but are not limited to: ZoomInfo, ThomasNet, KeyChain, Google, Meta, LinkedIn, Microsoft, TikTok, and Reddit.

2. How We Use Information

We may use the information we collect for legitimate business purposes, including to:

• Operate and maintain our Website
• Create and manage customer accounts
• Process orders and transactions
• Provide quotes and pricing information
• Manage customer relationships and support requests
• Communicate regarding orders, shipments, invoices, and account activity
• Provide requested products and services
• Improve Website functionality and performance
• Conduct analytics and reporting
• Detect fraud, unauthorized activity, or security incidents
• Personalize user experiences
• Deliver advertising and remarketing campaigns
• Evaluate and improve our marketing effectiveness
• Comply with legal, regulatory, tax, and contractual obligations
• Protect our rights, property, and business interests

We may also use information in aggregated or de-identified form for internal business and analytical purposes.

3. Advertising, Analytics, and Tracking Technologies

Our Website uses cookies, pixels, tags, session replay technologies, and similar tracking tools to support functionality, analytics, and advertising activities.

These technologies may be provided by third parties, including:

• Google Analytics 4
• Microsoft Clarity
• Google Ads
• Microsoft Advertising
• Meta (Facebook and Instagram)
• LinkedIn Ads
• TikTok Ads
• Reddit Ads

These technologies may collect information regarding:

• Website usage and engagement
• Device and browser information
• Traffic sources
• Advertising interactions
• Session replay and heatmapping activity
• Cross-device and cross-session behavior

We use these technologies to:

• Measure Website performance
• Improve user experience
• Understand visitor behavior
• Deliver targeted advertising
• Conduct retargeting and remarketing campaigns
• Measure advertising effectiveness

Some third-party advertising technologies may track users across websites and platforms over time.

4. Cookies and Similar Technologies

Cookies are small text files stored on your device that help websites function and improve the browsing experience. We use several categories of cookies, including:

Strictly Necessary Cookies

These cookies are essential for Website operation and cannot be disabled through our systems. They support:

• Security
• Shopping cart functionality
• Authentication
• Checkout processing
• Network management

Functional Cookies

These cookies help personalize and improve your experience by remembering preferences and settings.

Analytics and Performance Cookies

These cookies help us analyze Website usage, improve functionality, and understand visitor interactions.

Advertising and Targeting Cookies

These cookies support personalized advertising, audience creation, retargeting, and marketing measurement.

5. Privacy Choices and Cookie Preferences

We provide users with tools to manage their privacy preferences through the “Privacy Choices” link located in the footer of our Website.

Through the Privacy Choices interface, users may:

• Manage cookie and tracking preferences
• Opt out of certain advertising and targeting technologies
• Submit data subject access or deletion requests
• Exercise applicable privacy rights

Users may also configure browser settings to limit or block certain cookies; however, doing so may impact Website functionality.

6. How We Share Information

We may share information with trusted third parties that provide services or perform functions on our behalf. These parties may include:

• Ecommerce and Website providers
• Hosting and cloud infrastructure providers
• Payment processors
• Shipping and logistics providers
• Marketing and analytics providers
• Customer relationship management platforms
• Tax and financial compliance providers
• Customer review and reputation platforms

Our service providers and technology partners may include: BigCommerce, HubSpot, Constant Contact, Amazon Web Services (AWS), Cloudflare, BlueSnap, Credit Key, Avalara, FedEx, GlobalTranz, Eniture Technology, Trustpilot, CATSY, Infor Syteline, DropInBlog, and POWR Job Board.

We may also disclose information:

• To comply with legal obligations
• To enforce agreements or policies
• To protect rights, safety, and security
• In connection with mergers, acquisitions, financing, or sale of business assets

We do not sell personal information for monetary compensation. However, certain advertising and analytics activities may constitute “sharing” under applicable privacy laws.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing products and services
• Maintaining business and financial records
• Complying with legal obligations
• Resolving disputes
• Enforcing agreements

Retention periods may vary depending on:

• The type of information collected
• Business necessity
• Legal or regulatory requirements
• Security and fraud prevention considerations

Certain financial, tax, and transaction-related records may be retained for extended periods as required by law.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

Security measures may include:

• Encryption and HTTPS protocols
• Role-based access controls
• Authentication procedures
• Network and infrastructure monitoring
• Secure payment processing
• Vendor and system management controls

Although we take commercially reasonable precautions, no system or method of transmission over the internet can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights relating to your personal information, including the right to:

• Access personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request information regarding data sharing practices
• Opt out of certain advertising or data-sharing activities
• Withdraw consent where applicable

To exercise your rights, please use the data request tools available through the “Privacy Choices” link or contact us directly.

10. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including:

• The right to know what categories of personal information we collect and disclose
• The right to request deletion of personal information
• The right to correct inaccurate information
• The right to opt out of the “sale” or “sharing” of personal information
• The right to limit use of certain sensitive personal information where applicable
• The right not to receive discriminatory treatment for exercising privacy rights

Certain advertising and analytics activities may be considered “sharing” under California law.

California residents may exercise applicable rights through the “Privacy Choices” link on our Website or by contacting us directly.

11. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, or applications that are not operated or controlled by ILLING Packaging.

We are not responsible for the privacy practices, policies, or content of third-party services and encourage users to review their privacy policies independently.

12. Children’s Privacy

Our Website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

13. International Visitors

Our Website is operated in the United States and intended primarily for users located within the United States.

If you access the Website from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States.

14. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

Updated versions will be posted on this page with a revised Effective Date.

Your continued use of the Website following changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

ILLING Packaging W204 N13125 Goldendale Road Richfield, WI 53076 United States

Email: [email protected]

Toll-free phone: 888-870-1355